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The first independent gambling guide
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Almost No Complaints About eCOGRA
Online Casinos & Poker Rooms in 2005
The Fair Gaming
Advocate (FGA) for the online gambling watchdog eCommerce and Online
Gaming Regulation and Assurance (eCOGRA) reported this week about the
player disputes at the online casinos and poker rooms with a eCOGRA
'Play it Safe' seal.
In the introduction of the report, FGA official Tex Rees, states that
the level of players' disputes in the online casinos with an eCOGRA seal
remained remarkably low, and there were only a small percentage of
complaints of the total involved casinos and poker rooms.
At the moment, there are 66 online casinos and poker rooms who bear the
'Play it Safe' seal. These online gambling sites attract the largest
amount of players in the online casino business and make millions of
transactions every week.
The report of the FGA states that over 95 percent of the players'
disputes of eCOGRA seal bearers were solved within 48 hours. These 48
hours are very important in the business of online casinos and are an
official benchmark for watchdog organizations, to decide if online
casinos deal with the players' problems fast enough.
According to the report of the FGA, there have been 439 complaints
during 2005 concerning eCOGRA online casinos. This small amount of
complaints divided over 66 online casinos and poker rooms, spread over a
whole year, is very reasonable.
Of all these complaints, 103 were actually concerning non-eCOGRA online
casinos, where the players don't fall under eCOGRA protection. Of the
remaining 336 complaints, 114 were posted in the last 3 months. Rees
sees this as a clear sign that the profile of the online player
protection organization is heightened, including generous support of
eCOGRA from main online casinos gambling portals.
According to Rees, of the 336 disputes the organization received, 10%
turned out to be false complaints of demands of rectification. Over 70
percent of all the disputes were about online casinos bonus or cash-out
issues, which had mostly to do with the Terms and Conditions of the
online casinos or with mistakes of the Customer Support teams.
In the report, Tex Rees adds that in the few cases where the seal venue
was at fault, the issues were immediately solved to the benefit of the
online casinos player, and follow-up action were taken to assure that no
recurrences would take place.
Tex Rees reports that her experience with the eCOGRA has been extremely
positive all year long and the exceptionally low ratio of online casinos
players' disputes only adds to this positive relationship. She added
that the responses to her investigations were always prompt and the
eCOGRA was cooperative in all ways possible.
The main line of FGA's report is that the eCOGRA is making the online
gambling world safer and therefore more enjoyable for players of online
casinos all around the world.
The CEO of eCOGRA, Andrew Beveridge, commented that he was very happy
with the findings of the FGA report and the low level of complaints.
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